Zendesk Tips

Recently I was tasked to find out who updated a macro with things that were not permissible by the business. The macro was updated about 3 to 5 months ago but out of the box searching this would be cumbersome. There are 3 methods are available to us, and here they are; Use the Audit log Using the audit log, will allow you to filter by Date, Activity Type and Item Type. This should allow you to find what you are after. Use the Email CSV option If your Zendesk instance is very busy with lots and lots of changes, you might want to review it using the Email CSV option. This will email you a copy of the logs based on your filter so you can audit is further using Microsoft Excel or Google Sheets Use the API endpoint If you are an Admin and have some developer skills, you can use the following endpoint to either get the information from the browser or use Postman; https://{subdomain}.zendesk.com/api/v2/audit_logs.json?filter[source_type]=rule&filter[source_id]=MACROIDHERE To use the A...

Sunshine Custom Objects is a powerful feature offered by the Sunshine Conversations platform, designed to enhance and customize the conversational experiences for businesses. By leveraging this feature, businesses can create and manage custom data structures to store and retrieve information specific to their needs. In this article, we will provide you with a comprehensive guide on how to effectively use Sunshine Custom Objects to unleash the full potential of your conversational applications. 1. Understanding Sunshine Custom Objects: Sunshine Custom Objects allow you to define and manage structured data that can be associated with your conversations, users, and messages. They enable you to create and store custom attributes and properties tailored to your business requirements. Whether you need to store user preferences, transactional data, or any other relevant information, Sunshine Custom Objects provide a flexible solution. 2. Creating Custom Objects: To start using Sunshine Custom...