Unlocking the Power of Sunshine Custom Objects: A Comprehensive Guide

Sunshine Custom Objects is a powerful feature offered by the Sunshine Conversations platform, designed to enhance and customize the conversational experiences for businesses. By leveraging this feature, businesses can create and manage custom data structures to store and retrieve information specific to their needs. In this article, we will provide you with a comprehensive guide on how to effectively use Sunshine Custom Objects to unleash the full potential of your conversational applications.


1. Understanding Sunshine Custom Objects:

Sunshine Custom Objects allow you to define and manage structured data that can be associated with your conversations, users, and messages. They enable you to create and store custom attributes and properties tailored to your business requirements. Whether you need to store user preferences, transactional data, or any other relevant information, Sunshine Custom Objects provide a flexible solution.


2. Creating Custom Objects:

To start using Sunshine Custom Objects, you'll need to define your custom object schemas. This involves specifying the properties and attributes that make up your custom object. You can create these schemas using the Sunshine Conversations API or the Sunshine Conversations Dashboard, depending on your preference and technical expertise.


3. Storing and Retrieving Custom Object Data:

Once your custom object schemas are defined, you can start storing and retrieving data. To create a new custom object instance, you can use the API or Dashboard to specify the values for each property. Retrieving custom object data can be done by querying the Sunshine Conversations API, allowing you to access and utilize the stored information within your conversations.


4. Updating Custom Object Data:

As conversations progress or user preferences change, you may need to update the data stored in your custom objects. The Sunshine Conversations API provides the necessary endpoints to modify existing custom objects by specifying the object ID and the desired changes. This flexibility enables you to adapt your conversational experiences in real-time, enhancing engagement and personalization.


5. Integrating Custom Objects with Conversations:

One of the key benefits of Sunshine Custom Objects is their seamless integration with the Sunshine Conversations platform. You can associate custom objects with conversations, users, or messages, allowing you to enrich the conversation context with relevant data. By utilizing this contextual information, you can personalize interactions, provide tailored recommendations, and streamline the user experience.


6. Leveraging Custom Objects for Advanced Functionality:

Sunshine Custom Objects can be used to unlock advanced functionality in your conversational applications. For instance, you can track user actions, analyze behavior patterns, and build personalized workflows based on custom object data. By combining custom objects with other Sunshine Conversations features such as integrations, webhooks, and automations, you can create powerful conversational experiences that meet your specific business needs.


Sunshine Custom Objects empower businesses to extend the capabilities of their conversational applications by allowing the creation and management of custom data structures. By effectively utilizing this feature, businesses can personalize interactions, store and retrieve relevant information, and leverage advanced functionality to enhance the overall conversational experience. With the comprehensive guide provided in this article, you now have the knowledge to harness the power of Sunshine Custom Objects and take your conversational applications to new heights.

Comments

Post a Comment

Popular posts from this blog

Who did what in Zendesk?

Image
Recently I was tasked to find out who updated a macro with things that were not permissible by the business. The macro was updated about 3 to 5 months ago but out of the box searching this would be cumbersome. There are 3 methods are available to us, and here they are; Use the Audit log Using the audit log, will allow you to filter by Date, Activity Type and Item Type. This should allow you to find what you are after. Use the Email CSV option If your Zendesk instance is very busy with lots and lots of changes, you might want to review it using the Email CSV option. This will email you a copy of the logs based on your filter so you can audit is further using Microsoft Excel or Google Sheets Use the API endpoint If you are an Admin and have some developer skills, you can use the following endpoint to either get the information from the browser or use Postman; https://{subdomain}.zendesk.com/api/v2/audit_logs.json?filter[source_type]=rule&filter[source_id]=MACROIDHERE To use the A...
Read more

Leveraging Zendesk Triggers to Prioritize Customer Communication

In today's fast-paced business environment, prompt and effective customer communication is essential for maintaining strong relationships. However, there may be instances when a customer inquiry slips through the cracks or fails to receive a timely response. In such cases, Zendesk Triggers can be a valuable tool to ensure that no customer goes unnoticed or feels ignored. In this article, we will explore how to utilize Zendesk Triggers to automatically send emails to customers when their inquiries haven't been addressed promptly. What are Zendesk Triggers? Zendesk is a powerful customer service software that helps businesses manage customer support tickets, inquiries, and other interactions. One of its key features is Triggers, which are automated actions that occur when specific conditions are met. By setting up Triggers, you can streamline your customer service processes, improve response times, and enhance overall customer satisfaction. Setting up a Trigger for timely email n...
Read more