Who did what in Zendesk?

Recently I was tasked to find out who updated a macro with things that were not permissible by the business.

The macro was updated about 3 to 5 months ago but out of the box searching this would be cumbersome.

There are 3 methods are available to us, and here they are;


Use the Audit log


Using the audit log, will allow you to filter by Date, Activity Type and Item Type. This should allow you to find what you are after.

Audit Log options

Filters

Use the Email CSV option

If your Zendesk instance is very busy with lots and lots of changes, you might want to review it using the Email CSV option. This will email you a copy of the logs based on your filter so you can audit is further using Microsoft Excel or Google Sheets

Email CSV

Import to Google Sheets


Use the API endpoint

If you are an Admin and have some developer skills, you can use the following endpoint to either get the information from the browser or use Postman;

https://{subdomain}.zendesk.com/api/v2/audit_logs.json?filter[source_type]=rule&filter[source_id]=MACROIDHERE

To use the API method, you will need the Macro Id, which you can get by URL or by the Macros API endpoint;

https://{subdomain}.zendesk.com/api/v2/macros


Get Macro ID from the Browser


API view



Hope you found this post useful.

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